FAQ's – De store

Call Us: +92 3041116284

From 10:00 AM to 6:00 PM (Mon-Sun) available

Frequently Ask Question


  1. Can I change my order?

Ans. We can only change orders that have not been processed for shipping yet.


Once your order is under the status "preparing for shipping" "shipping" or "delivered" then we cannot accept any edits to your order.


To make changes to your order, please reach to the Operator as fast as you can.


  1. How long does it take to ship my order?


Ans. Once you've placed your order, it usually takes 3 to 5 days to process for delivery.


  1. Where are you Located?

Ans. Official Office # 604, 6th Floor,

At Mashriq Center Block 14

Gulshan-E-Iqbal Karachi, Pakistan 


  1. Where do you ship?

Ans. We are doing the shipping all over Pakistan Right Now “Alhamdulillah



  1. Do you have an Exchange Or Refund Policy?

Ans. We do accept returns concerning the following conditions: 

: We Have 7days return policy.

: The item shouldn't have been used in any way.

: Delivery charges will not be refunded.

: The return or exchange request is made within 7. days of delivery

: No refund on customized items.

: You need to self-ship the item using any courier you like .and you need to pay them before shipping item to us .or you can come to our store for refund or exchange.the address Mentioned on our website.

: Returns of any items through any courier is the responsibility of the buyer.

: If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.


  1. Do you have physical stores?

Ans. We currently don't have any physical stores right now. However, we can do deal with walk-in customers in our office.


  1. Is there a warranty?

Ans. Yes, we Claim warranty on Some Specific Items.


  1. Who will deliver my order?

Ans. Our delivery agent will be delivering you your order in Karachi.

In other cities, we send you your items via our trusted courier service companies.


  1. Is sign up free on your website?

Ans. Yes, It's Free.


  1. Do I need to make an account before ordering anything from your store?

Ans. No, You Don't Need to make an account for purchasing its not prerequisite.


  1. Why should I signup on your website?

Ans. By signing up on our website, you can track records of all the items you place. If you set up an account, then you do not have to enter your details every time you shop with us.


  1. How much do you charge for shipping?

Ans.150 per shipment. All over Pakistan.


13.Any Special Offers or Deals on Products?


Ans. Yes, we have Special Offers or Deals for every occasion and season.


  1. What if the product I want is Out of Stock?

Ans. If the product you want is out of stock, that product will be marked. You will have to wait for a new shipment of the product.


  1. What payment method can I use?

Ans. Cash on delivery.

Credit card (Currently not available)

Debit card (Currently not available)


  1. Will I receive an email every time I place an order with you?

Ans. After confirmation of the order from the website, you will receive an email with order number and detail.


  1. How can I track my products?

Ans. We will send you an email as soon as your order ships! For mail orders, we will email you the tracking number. For any other questions email us at, info@destore.pk

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